Contact Moonrock Online Shop
Have a question about an order, tracking update, refund request, or product recommendation? Our team is here to help you get the fastest, clearest answer.
Product availability depends on local regulations and product type. We only fulfill orders where legally permitted.
Business Contact Details
Business Name: Moonrock Online Shop
Business Address:
2000 S La Cienega Blvd
Los Angeles, CA 90034
United States
Phone: +1 (209) 265-3409
For the fastest response, include your order number (if you have one) and the email used at checkout.
Quick Links
Jump straight to the most visited pages:
Call or Text Support
Best for urgent help: order questions, payment confirmation, tracking updates, or address changes.
+1 (209) 265-3409
Call NowSupport Ticket (Form)
Best for non-urgent requests: refunds, wholesale questions, account help, or detailed product guidance.
Back to Contact FormOrder Tracking
If you already have a tracking number, track your shipment anytime using our tracking page.
Track My OrderWhere We Deliver and Ship
Availability depends on local regulations and product type. We only fulfill orders where legally permitted.
California (Primary Service Area)
• Los Angeles County and nearby areas, where permitted.
Exact availability varies by product category and local rules.
CBD & Hemp (Where Permitted)
• Hemp-derived products may be available to approved locations, subject to local regulations and product type.
Customers are responsible for following local laws.
Why Customers Trust Moonrock Online Shop
Quality-First Standards
Discreet Packaging
Privacy & Security
Real Support
Frequently Asked Questions
Where do I find my order number?
Your order number is in your order confirmation email (check Promotions/Spam too). If you used an account, you can also find it in your account order history. If you can’t locate it, contact support with the email used at checkout.
My tracking says “Label created” or “Pre-shipment.” Is that normal?
Yes. That status usually means the shipment is being prepared or the carrier hasn’t scanned it yet. Updates typically appear after the first carrier scan. If it doesn’t update after a reasonable window, contact support with your order number and tracking number.
Can I change my delivery address after ordering?
If your order has not been finalized for fulfillment, we may be able to update it. Send a support request immediately with your order number, the current address, and the corrected address. If the package is already in transit, changes may be limited by the carrier.
How do refunds work?
Refund eligibility depends on the order status and the reason for the request. For the fastest handling, include your order number, a clear explanation, and supporting details (if applicable). We’ll review and respond with the next steps.
Do you require age verification?
Yes. We only serve adults of legal age in locations where applicable products are permitted. If verification is required for your order, our team will guide you through the compliant process.
What payment methods do you accept?
Accepted payment methods can vary by product type and location. If you’re unsure which option applies to your checkout, contact support and we’ll confirm what’s available for your order.
Is my information kept private?
We treat customer information as confidential and use standard security practices. For account help or sensitive requests, use the contact form and include only the minimum details needed (order number + email used at checkout).
Do you offer wholesale or bulk orders?
Yes—wholesale inquiries are welcome. Use the contact form and select the wholesale/bulk topic (or write “Wholesale” in your message), include what products you’re looking for, quantities, and your business details so we can respond accurately.