Contact Moonrock Online Shop
Have a question about an order, tracking update, refund request, or product recommendation? Moonrock Online Shop offers support 24/7 for our full catalog of Moonrocks, vapes, pre-rolls, edibles, CBD, and hemp products.
THC products are fulfilled through licensed partners in California and other legal U.S. markets where permitted. CBD and hemp products can be shipped to select international countries where local laws allow.
Quick Links
Jump straight to popular sections of Moonrock Online Shop:
Call or Text Support
Fastest way to reach a real person for order help and delivery questions.
+1 (209) 265-3409
Call NowWhatsApp (Global)
Message us on WhatsApp for fast support about worldwide CBD & hemp orders.
+1 (646) 481-3788
Chat on WhatsAppGeneral Support
Use the contact form above for tracking issues, refunds, wholesale questions, and account help.
Back to Contact FormWhere We Deliver and Ship
Moonrock Online Shop works with licensed partners and trusted logistics providers to serve customers in legal markets. Availability depends on local regulations and product type (THC vs CBD/hemp).
California & U.S. Legal THC Markets*
• Los Angeles County (including Downtown LA, Inglewood, Compton, Long Beach, Glendale, Pasadena)
• Select legal markets in states such as Colorado, Nevada, Oregon, Washington, Michigan and others where adult-use cannabis is permitted.
*THC products are only available where local and state laws allow, and may be fulfilled through licensed retail partners.
Nationwide CBD & Hemp Shipping (U.S.)*
• Hemp-derived CBD and compliant edibles can be shipped to most U.S. states, subject to local regulations and product type.
International CBD & Hemp Shipping (Where Legal)*
We can ship select CBD and hemp products to certain countries where local law permits, including but not limited to:
• Canada
• United Kingdom
• Germany, Netherlands, Switzerland
• Spain, Portugal and other parts of the EU
• Australia, New Zealand and other approved regions
*International availability depends on local customs rules and product category. THC products are not shipped internationally.
Why Customers Trust Moonrock Online Shop
Lab-Tested Products
Fast, Discreet Delivery
Secure & Private
24/7 Real Support
Frequently Asked Questions
Do you really ship worldwide?
We ship CBD and hemp products to select countries and regions where local laws permit. THC products are limited to legal markets and may only be available through licensed partners.
Can I order THC products outside California?
THC availability depends on local regulations and licensed partners in your area. In many cases, only CBD and hemp products can be shipped. Always check your local laws before ordering.
What happens if my country or state does not allow certain products?
If a product cannot legally be shipped to your location, we will not fulfill or will offer alternatives. Customs and local regulations always take priority, and we encourage customers to follow local law.
How can I get the fastest response from support?
For urgent delivery or tracking questions, call or text +1 (209) 265-3409 or message us on WhatsApp at +1 (646) 481-3788. For non-urgent issues, the contact form above is perfect.