Cannabis shipping policy with age verification and discreet delivery — Legal compliance, age verification, and discreet delivery standards for cannabis shipping

Moonrock Online Shop Shipping Policy 2026

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Moonrock Online Shop is committed to transparent, lawful, and discreet shipping practices. This Shipping Policy explains how orders are processed, shipped, and delivered while maintaining strict compliance with applicable federal, state, and local regulations.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Legal Compliance & Shipping Restrictions

Product Classification

Moonrock Online Shop offers products that fall into one or more of the following categories:

Hemp-derived products compliant with the 2018 U.S. Farm Bill, containing no more than 0.3% Delta-9 THC on a dry weight basis
State-regulated cannabis products, where legally permitted under applicable state law

Product availability may vary by location based on legal restrictions.

Interstate Shipping Policy

Marijuana-derived products are NOT shipped across state lines
Hemp-derived products may be shipped interstate only where permitted by law
Orders that violate shipping regulations will be canceled without fulfillment

Restricted Shipping Locations

We do not ship to locations where applicable laws restrict hemp-derived or cannabis-related products, including but not limited to:

Certain U.S. states or local jurisdictions
U.S. territories where restrictions apply
APO / FPO / DPO military addresses
International destinations

Availability is automatically filtered at checkout based on your shipping address.

Compliance Certification

All hemp-derived products sold by Moonrock Online Shop are produced and distributed in accordance with:

The 2018 Farm Bill
Applicable state and local regulations
Third-party testing and compliance documentation where required

2. Age Verification & Delivery Requirements

Age Restriction

All customers and recipients must be 21 years of age or older.

By placing an order, you confirm that you meet this requirement.

ID Verification

A valid government-issued photo ID may be required at delivery
Delivery carriers may verify age before releasing the package

Adult Signature Required

Adult signature (21+) is required upon delivery
Orders will not be released to minors

No Unattended Delivery

For compliance and security reasons:

Packages will not be left unattended
If delivery is missed, the carrier will attempt redelivery or hold the package per their policy

3. Shipping Methods, Processing & Discretion

Discreet Packaging

Moonrock Online Shop uses plain, unbranded, and discreet outer packaging.

No product descriptions or cannabis-related language appear on the exterior
Packaging is designed to protect privacy and reduce theft risk

Shipping Carriers

Depending on destination and product type, we may use:

USPS
UPS
Approved regional couriers

Please note:

FedEx does not permit cannabis or hemp-derived THC shipping
Carrier availability may vary by location

Order Processing Time

Orders are typically processed within 1–3 business days
Processing time may be extended during high-volume periods or compliance verification

Shipping timelines begin after processing is complete, not at the time of purchase.

4. Shipping Rates & Order Tracking

Shipping Costs

Shipping fees are calculated at checkout based on destination, order size, and shipping method
Expedited shipping options may be available where permitted

Fast Shipping fees are non-refundable once an order has been processed.

Tracking Information

Tracking numbers are provided via email once your order ships
Customers are responsible for monitoring delivery status

5. Returns, Damages & Order Cancellations

Returns Policy

Due to regulatory and safety restrictions:

All sales are final
Returns or exchanges are not accepted once an order has shipped

Please review your order carefully before checkout.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

Contact our support team within 48 hours of delivery
Provide clear photo evidence of damage and packaging
Claims submitted without documentation may be denied

Replacement or resolution decisions are made on a case-by-case basis.

Order Cancellations

Orders may be canceled only before processing begins
Once an order has entered processing or shipped, cancellation is not possible

6. Disclaimers

FDA Disclaimer

Statements regarding products sold on Moonrock Online Shop have not been evaluated by the U.S. Food and Drug Administration (FDA).

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Usage Disclaimer

Customers should consult a qualified healthcare professional before use, especially if:

Pregnant or nursing
Taking prescription medications
Managing a medical condition

7. Policy Updates

FAQs for Moonrock Online Shop – Terms & Conditions

1. Eligibility & Age Verification

What is the minimum age to use Moonrock Online Shop?

You must be 21 years of age or older to access, browse, purchase from, or receive products from Moonrock Online Shop.

What forms of identification are accepted?

We accept valid government-issued photo ID, including:

Driver’s license
State-issued ID card
Passport

ID verification may occur at checkout and/or delivery.

2. Purchasing, Orders & Limitations

Are there limits on how much I can purchase?

Purchase limits depend on:

Product type (hemp-derived vs. state-regulated)
Applicable state or local laws

Moonrock Online Shop complies with all legal possession and transaction limits.

Can I return or exchange products?

Due to regulatory, safety, and hygiene requirements, all sales are final. Returns or exchanges are only considered for damaged or defective items, subject to verification.

Are online orders allowed?

Yes. Customers may place orders online where legally permitted. Availability may vary based on location, product type, and compliance requirements.

3. Delivery Rules & Restrictions

Do you offer delivery?

Delivery is available where legally permitted and subject to:

Age verification
Adult signature requirement
Local and state regulations

Is a signature required upon delivery?

Yes. An adult (21+) must be present to provide a valid ID and signature. Packages will not be left unattended.

Can cannabis be shipped across state lines?

No. Marijuana-derived products are never shipped across state lines. Interstate shipping is limited to federally compliant hemp-derived products only.

4. Safety, Usage & Legal Responsibilities

Can I consume products purchased from Moonrock Online Shop in public?

No. Consumption is only permitted in private residences or licensed consumption spaces, where allowed by law. Public consumption and use in vehicles are prohibited.

Is it legal to drive after consuming cannabis?

No. Driving under the influence of cannabis is illegal and unsafe. Always follow local DUI laws.

Can I gift products to someone else?

Gifting may be allowed only where permitted by law and without any form of compensation. Moonrock Online Shop does not facilitate or condone illegal resale or gifting schemes.

5. Data, Privacy & Security

Why is age verification required?

Age verification ensures:

Compliance with state and federal laws
Prevention of underage access
Responsible cannabis distribution

How is my personal information used?

Your information is used strictly to:

Verify eligibility and age
Process orders and payments
Comply with legal and regulatory requirements

For details, please review our Privacy Policy.

6. Prohibited Conduct

What actions are not allowed on the website or during transactions?

The following are strictly prohibited:

Attempting to purchase for minors
Using false or altered identification
Harassing staff or delivery personnel
Tampering with website functionality or security
Violating local, state, or federal laws

Moonrock Online Shop reserves the right to refuse service or cancel orders at its discretion.

Key Compliance Commitments by Moonrock Online Shop

All products are sourced and tested in accordance with applicable laws
Third-party lab testing is required where applicable
Accurate records are maintained for compliance and transparency
Operations prioritize consumer safety, privacy, and discretion

Moonrock Online Shop reserves the right to update or modify this Shipping Policy at any time to reflect changes in regulations or operations. Updates will be posted on this page and are effective immediately upon publication.

Contact Information

Moonrock Online Shop
Address: 123 Cannabis Ave, Sacramento, CA 95814
Phone: +1 (209) 265-3409
Email: sales@moonrockonlineshop.com

Business Hours:
Monday – Friday: 8:00 AM – 8:00 PM (PST)
Saturday – Sunday: 10:00 AM – 6:00 PM (PST)

For faster assistance, please include your order number when contacting us.

Age Verification