Frequently Asked Questions About How To Order Cannabis Online ❓
Is ordering cannabis online legal in California?
Yes, Moonrock Online Shop operates under a valid state license. Therefore, all purchases comply fully with California’s legal requirements, including age verification and product testing. In other words, you can trust that your order is safe, regulated, and delivered by a legitimate provider.
How do I prove I’m 21 years or older?
During checkout, you’ll upload a photo of a government-issued ID. Meanwhile, our secure age-verification system checks your information instantly and does not store your documents—so your privacy remains protected. Plus, once verified, you can proceed to payment without any additional steps.
What if I need to change my shipping address after ordering?
If you need to update your address, contact our support team via Contact Us within 2 hours of placing your order. Consequently, we can often reroute your package before it ships. However, please keep in mind that once tracking shows “in transit,” address changes may not be possible.
Can I pick up my order instead of having it delivered?
Currently, we offer home delivery only. However, stay tuned to our Locations page for future updates on in-store or curbside pickup options.
Do I need to sign for the package?
No, you don’t need to sign. 😊 For your discretion, we drop the package in your mailbox or at your front door if no one is available to sign. Moreover, our drivers follow local safety guidelines to ensure a contactless delivery that respects your privacy.
What is Moonrock Online Shop’s return policy?
Due to state regulations, we cannot accept returns on cannabis products. However, if there’s an issue with your order—such as damage in transit—reach out immediately to our support team, and we will work with you to resolve it. Plus, we stand by the quality of our products, so we always do our best to address any concerns.